Customer Service

Shipping & Delivery uses the most efficient methods of order preparation and shipping available to deliver your products fast and hassle free. We offer Ground Service starting at $1.99, 2nd day and Overnight Delivery within the 48 contiguous states. Some areas may not be supported by all express services. To confirm your shipping destination is supported, please contact one of our friendly customer service associates at 1956-465-4177. Shipping charges include a handling charge and may not represent the actual cost of shipping.

Once you have selected all of the products you desire to purchase, you will find a shipping calculator in your cart. The shipping calculator will estimate the cost of shipping by entering the zip code of your location. Ground service is not available for all products in Alaska or Hawaii. During checkout the delivery charge will be confirmed once your delivery address has been entered. An additional shipping charge will be added at checkout for orders shipping to Alaska and Hawaii. Orders shipped to CA & TX are subject to state and local sales tax, as applicable. does not ship on weekends and major holidays. Ground service is not available in Alaska and Hawaii. Overnight Delivery is not available in remote locations, and Hawaii or Alaska. requires a signature for deliveries over $250.00.

We also offer free ground shipping on selected products for all domestic orders.* *All offers valid while supplies last and are for ground service only. Other limitations apply. Orders shipped to CA, TX are subject to state and local sales tax, as applicable. does not ship on weekends or major holidays. Overnight Delivery is not available in all locations, including remote areas such as Hawaii and Alaska.
Over Size Shipments

Due to the size, Large Televisions, Major Appliances and furniture will arrive via freight delivery. Tracking information and delivery instructions will be provided via e-mail once your order ships. You will be contacted by the delivery company to arrange a delivery time. Residential delivery is available within the continental U.S. by ground shipping only with an average delivery time of 3-5 business days. Standard delivery includes "Threshold Delivery" service. In most cases, "Threshold Delivery" means the product will be delivered just inside the front door of your home. If there are stairs or steps leading up to your front door the item will be placed in your garage. Debris removal is not included with standard delivery. White glove service is available at an additional cost. "White Glove" service includes disposal of packaging and delivery to your room of choice. Televisions and major appliances delivered using the "White Glove" service will be plugged in and powered up. Please inspect the condition of the package before signing the proof of delivery document provided by the delivery company.

Delivery Attempts

The shipping courier will make two attempts to deliver your merchandise and will leave a door hanger notifying you of the attempt. If the package is undeliverable after two attempts, the product will be returned to our warehouse. You will be credited for the price of the item, but you will not be credited for any shipping and handling charges you may have been charged. If you refuse delivery, a credit will be issued for the price of the product but not for shipping charges (if applicable). All credits will be applied to the payment method in the original order.

Leaving Signed Notes

By leaving a signed note giving the courier permission to leave a package at the door, you have relinquished and the courier of any and all responsibility for loss or damage.

P.O. Boxes and APO/FPO

Our shipping courier will not deliver to P.O. boxes. Please provide an alternative street address in the shipping information fields. If you still have the P.O. Box listed in the "ship to" address it will automatically default to the postal service. Please note that the postal service will have a different shipping rate than the rate given at the time your order is placed. You must make sure you delete any reference to the P.O. or APO address from the shipping field. We can ship to APO/FPO addresses using U.S. Postal Service Registered Mail. Missing orders can only be traced after 15 business days from the ship date. Replacement orders or credit for damaged or missing orders will not be issued until the US Postal Service has approved the claim; the claims process could take as long as 4 - 6 weeks. The U.S. Postal Service imposes weight and size limitations on shipments to some locations. Please consult your local postal office for more information. is not responsible for shipments which are delayed due to causes beyond the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters.

Privacy & Security
Your privacy is important to us. understands our customers' concerns regarding the privacy of the information they share with us. We hold our customers, and the information they share with us, in the highest regard. To better protect your privacy we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used. We are committed to ensuring that your personal information is properly safeguarded and to complying with all applicable federal and state privacy laws. Please take a moment to read our Privacy Policy for a better understanding of the measures that we take to protect you and the information you share with us.

The following Privacy Policy describes information and privacy practices for Total Material Handling Solutions LLC ("").

Please be aware that this site may contain links to other sites that are owned and operated by third parties. This Privacy Policy may not apply to those links or to other sites. These third party sites have their own privacy policies and practices. We encourage you to read the privacy policies of these third party sites to learn how they collect, use, share and secure your information.

This Privacy Policy strives to encourage and maintain trust between you and Fry's. As part of that trust, this Privacy Policy will tell you about: What information do we collect? collects information about you to provide the best products and services and to help Fry's improve your shopping experience online at

Information you give us. collects and may store any information you enter on our website. For example, we collect information that you provide when you create an Express Account on our website, make an online purchase from us, send us an e-mail or call us, enter a contest, or participate in a survey. This information may include:
  • Your name.
  • Your mailing address.
  • Your e-mail address.
  • Your phone number.
  • Your credit card number.
On our website, there is an option to "Tell a Friend" about a product or service that we offer. If you use's "Tell a Friend" feature, we will use the e-mail address per your instructions to send your e-mail message to your friend. We will not use the e-mail address of your friend for any other purpose.

Information from other sources.

Fry's may receive information about you from other sources. These other sources may help to improve the quality or personalization of services that we provide to you.

Automatic information.

We also receive and store certain types of information when you interact with our website. Like many websites, we use "cookies" to obtain information when your web browser accesses our website. The purpose of "cookies" is to help us recognize you as you use or return to our website so that we can provide a more personalized shopping experience for you. The "cookie" is also used to keep items in your shopping cart between visits. Please note, however, that you do not need to enable cookies to browse or shop at

Our web server automatically collects clickstream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.

Our website may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps Youbizmart understand how visitors use our website.

How is information used and protected?

Our goal is to provide our customers with the highest level of service possible. From your first visit to our website to the delivery of your order, we want you to be completely satisfied with the experience without compromising your privacy. By collecting information, we are able to offer you features, such as our Express Account (which saves you time during the order process), and a more customized website that better reflects your individual preferences.

Usage of Information

Fry's uses your information to provide requested products and services to you and to support general business operations. Some examples of such usage includes:
  • To fulfill and process your orders and communicate with you regarding those orders.
  • To schedule and perform deliveries or installations.
  • To service products.
  • To send marketing communications.
  • To open and service your Express Account.
  • To provide high-quality customer service.
  • To help us improve and customize what we offer to you, our website and our advertising.
  • To send you information about our products, services and promotions.
  • To protect the security and integrity of our websites and our business.
  • To process credit card information.
Protection of Information also protects your information from loss, misuse or alteration while it is under Fry's control. Protection of your information is a priority at We have adopted reasonable security measures to protect the confidentiality of personal information under our control both online and in our stores.

When you enter personal information on our website, the information is protected by a security technology called Secure Sockets Layer (SSL), which encrypts your information during transport across the Internet. Further, your account information is only accessible with the password you choose when you open an Express Account. Please maintain the confidentiality of this password in order to ensure the protection of your account information.

How may information be shared? does not sell or rent your personal information to third parties. may share your personal information under the following limited circumstances:

Service Providers

We may provide your information to a third party in the process of fulfilling an order for products or services you have placed with us. For example, we may provide your address to the shipping carrier where you have requested shipment for a purchase. Fry's only shares the necessary information to third parties to provide the requested products or services in your order.

Credit Applications

If you apply for a credit card, your information may be shared with the Bank to offer the credit card to you. The Bank may use the information to provide the credit card and to service and maintain your credit card account.

Legal Requirements and Safety of our Business and Others may share information in other special circumstances. We may disclose information where we have a good faith belief that disclosure is appropriate to comply with the law or where we believe disclosure is necessary to protect you, to comply with legal processes or authorities, to respond to any claims, or to protect the rights, property or personal safety of, its customers, its associates or the public.

Marketing Purposes may share information with carefully selected vendors and business partners who may share offers and opportunities with you based on your interests.

What are your choices regarding information? wants to communicate with you to inform you of product specials, changes to our website, contests and surveys, or other information we think may be of interest to you. Similarly, carefully selected vendors or business partners may want to communicate with you to inform you of special offers or opportunities.

If you do not wish to receive certain information or request that your information not be shared with third parties, please e-mail: Please be sure to include your full name, the types of communication you would like to receive or not receive, and your related contact information. Please note that even if you opt-out of receiving marketing communications from Fry's, you may still be contacted for transactional purposes. Some examples include request for customer service or questions regarding your order.

Updating or Correcting Information

If you have created an Express Account on our website, you may review, update or correct your account information by accessing your Express Account with your password.

How will you be notified of future changes to the Privacy Policy? may change or add to its Privacy Policy from time to time. For this reason, we encourage you to review the Privacy Policy periodically. For your convenience, we will post the date it was last updated at the bottom of the Privacy Policy.

Privacy of Children Online is committed to protecting children's online privacy and fully complies with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personally identifiable information from children under the age of 13. If you believe we may have collected personal information from a child, please e-mail us at

If you have any questions regarding the Privacy Policy, please e-mail:

Returns & Replacements
30 Day Satisfaction Guarantee

Your satisfaction is our success! We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. All products carry a 30 day satisfaction guarantee beginning from the day product is shipped from our warehouse, unless otherwise noted.

Our friendly and knowledgeable sales staff is available to help you find the product that best fits your needs.

You can shop with confidence at as every product we ship is covered by a manufacturer's warranty, unless otherwise noted.

Certain conditions and/or limitations apply:
Software, Games, & DVD's
Apple, Compaq, Hewlett Packard, Intel, Mitsubishi, Sony and Toshiba products
Televisions(24"or larger)
Refurbished & Reconditioned Items

A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for ALL returns. Merchandise must be returned within 15 days of the issuance of the Return Authorization # at which time the Return Authorization # expires. Return Authorization #'s are non-renewable. Return shipping charges are the sole responsibility of the customer. reserves the right to return any merchandise without a valid RA# to the customer.

*See Manufacturer Return Policy Restrictions

All returned merchandise must be in the original packaging with the UPC or bar code intact, and all components, manuals and registration card(s) included. Products using accessories such as toner, ink cartridges, media, batteries, film, etc. must be returned with the factory-sealed accessory. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final.

30-day money back guarantee does not apply to special orders.

Software, Games, & DVDs

Computer software, video games, video gaming systems, audio CDs, VHS videos, and DVD videos are returnable only if unopened. Defective items will be exchanged for the exact same item only.


If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support from the manufacturer or make arrangements to repair the product. In many cases, the manufacturer can diagnose and resolve concerns over the phone. For more information, please call us at 1-408-350-1484 to allow us to assist you with these manufacturers, or you may call them directly.

Due to manufacturers' policies, cannot accept returns or exchanges of certain products manufactured by the companies listed in the table below. These manufacturers deal directly with issues regarding their products and will repair or replace these products in accordance with their own policies. Contact information is also provided for each of these manufacturers.

Please have the following information readily available before contacting the manufacturer or date of purchase, Model and serial number of the defective product.


Manufacturer Applicable Products Manufacturer Contacts
Apple All Products Tech Support 1-800-APLCARE (1-800-275-2273)
Service Locator 1-800-538-9696
Compaq All Products 1-800-HPINVENT (1-800-474-6836)
Hewlett Packard Computers, Monitors, PDAs, Printers 1-800-HPINVENT (1-800-474-6836)
Intel Components Tech Support
or call 1-916-377-7000
Mitsubishi All Products 1-800-632-4662
Sony Computers, Monitors 1-888-4SONYPC
Toshiba All Products Voice Support & Information--Toll Free Technical Support: (800) 457-7777
For expedited service, have warranty registration # available when calling. This allows Toshiba to direct you to the proper product specialist.

Televisions (24" or larger)

Refunds cannot be given on televisions 24" and larger. In-home service is offered by the manufacturer on large TV's and may be your most convenient option. Defective items may be returned within 30 days of the purchase date for replacement or upgrade. Please insure sufficient packaging is used to protect any return shipments. Customer is responsible for any damage caused due to insufficient packaging.

Refurbished & Reconditioned Items

Reconditioned / refurbished products carry the same 30 day satisfaction guarantee. These products may have been previously sold and returned, reconditioned by an Authorized Service Dealer and repackaged for selling purposes. cannot guarantee that these products come with all the original accessories and software. Extended Holiday Returns Privileges

Gift Purchases made from November 24th & December 24th qualify for our extended return privileges*. Orders shipped by December 23rd must receive a Return Authorization Number by January 24st to qualify for return. *Certain items are excluded from the Extended Holiday Returns. Any item listed in our Manufacturer restricted list, software, games, DVD's that are open, and Televisions larger than 32" do not qualify for extended Holiday Return Privileges. Please call our Customer Service team for full details. Return Procedure

To return a product, please follow the steps outlined below.

  1. Obtain a Return Authorization Number (RA#) within 30 days of the original ship date by calling 1-956-465-4177 or INTL: 1-956-465-4177
  2. Please provide the following information when requesting a Return Authorization #: Original order number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
  3. Verify that all merchandise is in the original packaging with the UPC or bar code intact, and that all components, manuals, cables, and accessories are included.
  4. For your protection, use a "traceable" ground shipping method.
  5. Please use the merchandise-return label, located on the back of your packing slip. 

  6. Return the merchandise within 15 days of issuance of the RA#. Print the Return Authorization # clearly on the outside of the package. PACKAGES WITHOUT A Return Authorization # WILL BE RETURNED TO THE SENDER.

  7. For further assistance or to have the label sent to your personal e-mail address please give us a call at 1-956-465-4177.


Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement.

Replacement Merchandise

In order to receive a replacement for returned merchandise, you must place a new order. must receive payment for all merchandise prior to shipping any replacements. We will ship your replacement in the same manner as your original order. A temporary duplicate charge will be placed on your credit card until the returned merchandise has been received and processed by our warehouse. To make a replacement order, please call at +1-956-465-4177.

You may place an order online or by telephone.  If you place an order by telephone you will be required to sign an order confirmation and fax back to 1-206-984-3770.  Track an order by clicking here.
Payment, Pricing & Promotions
Payment may be made by check in advance, Visa, MC, Amex and Discover.  Although we strive to keep pricing accurate, we calculate pricing based on information sent electronicly to our website by our vendors.  We reserve the right to cancel any order due to incorrect pricing.  Some online offers are subject to prior sale and may not be available.
Viewing Orders
Track an order by clicking here.
Updating Account Information
              You may update your account information by clicking here.